Customer Support and Communication Policy

OBSERVE: leoncanada offers multiple accessible communication channels to its Canadian clientele, including a dedicated contact form, live chat, and telephone support available 24/7. The casino operates under the regulatory oversight of the Kahnawake Gaming Commission and the Curaçao eGaming authority, imposing stringent requirements for timely and secure customer interactions.

EXPAND: In compliance with Canadian gambling regulations and best industry practices, leoncanada ensures that all user inquiries are acknowledged promptly, with a targeted response time within one business day. Live chat and telephone options provide real-time assistance, strengthening customer trust and aligning with responsible service mandates. The contact interface mandates mandatory fields for email and message content to maintain effective communication records and facilitate efficient support.

REFLECT: This multi-channel support system reflects leoncanada's commitment to regulatory compliance and customer satisfaction. The contact form's methodical structure guarantees proper record-keeping and data integrity in line with applicable privacy frameworks, while the 24/7 availability through live chat and phone demonstrates responsiveness expected under Canadian operational licensing. This framework mitigates customer disputes and ensures leon.poker remains a trusted platform within Canada's regulated online gaming market.

Legal and Privacy Disclaimers Related to Contact Communications

• Data Protection: All personal data submitted via the contact form, including email addresses and messages, are processed in accordance with applicable Canadian privacy legislation and leoncanada's Privacy Policy. Personal information is used solely for the purpose of responding to customer inquiries and resolving issues.
• Communications Monitoring: leoncanada reserves the right to monitor and record communications for quality assurance, customer service improvement, and compliance verification with regulatory standards valid through 2025.
• Response Time Commitment: While leoncanada targets a one business day response window, no guaranteed timelines are implied for unforeseen operational conditions; however, proactive measures including 24/7 live chat service enhance availability.
• Prohibition of Misuse: Users must not submit unlawful, abusive, or fraudulent requests via the contact channels. leoncanada retains the right to refuse or terminate communications that violate its terms or applicable laws.

Regional Compliance and Licensing Assurance

1. Licensing Authority: leoncanada operates under a valid Gaming License (License No. 00944) issued by the Kahnawake Gaming Commission, legally authorizing gaming activities within Canadian jurisdiction through 2025, supplemented by the Curaçao eGaming License (No. 8048/JAZ2016-028).
2. Corporate Information: leoncanada functions as a part of Leon Curacao N.V., established in 2007, with a legal address at Schout Bij Nacht Doormanweg 40, Willemstad, Curacao. The operational entity is Moonlite N.V.
3. Jurisdictional Adaptation: All user communications submitted via leon.poker are managed in compliance with Canadian law, affirming leoncanada's duty to uphold data privacy, secure communication, and user protection specific to Canadian players.

Contact Accessibility and User Rights

leoncanada is committed to accessible and equitable customer support for all Canadian users registered on the leon.poker platform. Users have the right to seek clarifications on their account, game rules, bonus conditions, and complaint procedures via these dedicated contact pathways.

Users are advised to retain copies of their correspondence and any leon.poker responses as part of their gaming record. Any disputes arising from contact communications will be addressed following leoncanada's formal dispute resolution policy in alignment with Kahnawake Gaming Commission rulings.

Regional Compliance Note:

As per Canadian regulatory guidelines and Kahnawake Gaming Commission requirements, leoncanada's contact framework ensures that all communications are conducted transparently, securely, and with prompt attention. The commitments detailed herein comply fully with Canadian Anti-Spam Legislation (CASL) and personal data protection laws relevant through 2025. leoncanada's operational protocols through leon.poker maintain strict adherence to these standards, thereby guaranteeing a legally protected and user-centric contact experience.