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Responsible Gaming

Responsible gaming is a principle aimed at promoting a conscious and informed approach to gambling entertainment. It is intended to ensure that players engaging with leoncanada through leon.poker do so in a safe, controlled, and enjoyable manner. This approach recognizes the potential risks associated with gambling and underscores the importance of maintaining control and balance. leoncanada is committed to supporting its players by providing tools, guidance, and assistance to help manage gaming activity responsibly and prevent gambling-related harm.

Risk Awareness

Gambling addiction can manifest through various behavioral signs that indicate a loss of control or increasing risk. It is important to recognize these signs early to take appropriate action. Common indicators include:

  • Frequent and repeated betting sessions exceeding planned limits.
  • Persistent thoughts about gambling during non-playing periods.
  • Increasing bets in an attempt to recover losses.
  • Neglecting personal, professional, or social obligations due to gambling.
  • Borrowing money or using funds intended for essentials to gamble.

To help you assess your gambling behavior, please consider the following self-evaluation statements. Reflect honestly on how often they apply to you:

  1. I often think about gambling when I am not playing.
  2. I find it difficult to stop gambling once I have started.
  3. I have missed work, school, or social engagements because of gambling.
  4. I have tried to limit my gambling but was unable to do so.
  5. I gamble to escape stress, anxiety, or other negative feelings.

If you find that you agree with several of these statements, it may indicate problematic gambling behavior. We strongly encourage you to seek assistance and use the responsible gaming tools available on leon.poker.

Limits & Tools

leoncanada provides players with practical tools to manage their gambling activity and reduce associated risks effectively. You can set deposit limits and control your time spent playing directly within your personal account on leon.poker.

Deposit Limits

To set deposit limits, please follow these steps:

  1. Log in to your leon.poker account.
  2. Navigate to the Responsible Gaming or Limits section within your personal account settings.
  3. Select the type of deposit limit you wish to apply: daily, weekly, or monthly.
  4. Enter the maximum amount you want to allow yourself to deposit for the chosen period.
  5. Confirm and save your settings. Keep in mind these limits are designed to help you maintain control and may take immediate effect.

Time Spent Limits and Session Timers

In addition to deposit limits, you may set limits on the time spent during gaming sessions to prevent excessive play. Session timers notify you when you have reached your predetermined gaming duration, encouraging timely breaks.

Time-Out Periods (Breaks)

If you feel the need to take a temporary break from gambling, leon.poker offers a Time-Out feature. This allows you to suspend your account for a period between 24 to 72 hours. During this break, you will be unable to place bets or access games, giving you space to reconsider your gaming habits without interruptions.

Self-Exclusion

leoncanada provides a self-exclusion mechanism for players wishing to temporarily or permanently block their access to leon.poker to combat gambling-related problems. This feature is accessible directly from your account settings under the Self-Exclusion section.

To initiate self-exclusion, follow these instructions:

  1. Log into your account and access the Responsible Gaming or Self-Exclusion tab.
  2. Choose the self-exclusion period, ranging from a minimum of six (6) months up to a lifetime exclusion.
  3. Read the terms and conditions associated with self-exclusion carefully.
  4. Confirm your decision by following the prompts. This will immediately disable your ability to log in and place bets.
  5. If you have funds in your account balance, they will be subject to withdrawal conditions specific to self-exclusion policies. Please contact support for assistance with withdrawing remaining funds.

While self-excluded:

  • You will not be able to access your account, place wagers, or participate in any activities on leon.poker.
  • You cannot override or shorten the exclusion period prematurely.
  • Support teams are available to guide you through the process and provide any necessary help during exclusion.

Support Resources

Recognizing the importance of professional support, leoncanada provides access to various reputable organizations and hotlines serving Canada and beyond. These resources offer confidential assistance, counseling, and peer support for individuals affected by gambling problems.

  • GAMCARE (UK-based, also accessible internationally): Provides free confidential advice and support for anyone affected by gambling.
  • Gamblers Anonymous Canada: A fellowship of people who share their experience, strength, and hope to solve their common problem and help others recover from compulsive gambling.
  • Problem Gambling Helpline (Canada): Government-supported helpline offering assistance and resources across Canadian provinces.
  • Kahnawake Gaming Commission: The regulatory body issuing the gaming license for leoncanada, overseeing ethical operations and player protection within Canada.

Help for Family

Family members and friends can play a crucial role in supporting individuals affected by gambling problems. Here are some practical guidelines for approaching conversations and encouraging help:

  • Address your concerns calmly and without judgment, focusing on specific behaviors rather than personal criticism.
  • Express your support and willingness to assist in seeking professional help or counseling.
  • Encourage the affected individual to utilize available resources such as support groups, psychotherapists, and helplines.
  • Consider joining family support forums and chat groups that offer shared experiences and advice, such as:

Taking prompt action contributes significantly to recovery and maintaining family well-being. Professional psychological assistance and national hotlines remain essential next steps for lasting support.

Operator's Commitment

At leoncanada, player protection and responsible gaming are core operational principles supported by robust internal procedures. The operator undertakes regular risk assessments by analyzing player behavior patterns to identify potential problematic gambling activity.

  • Risk factors monitored include abrupt changes in deposit frequency, increased betting size, extended session lengths, and repeated unsuccessful self-limit adjustments.
  • When risk patterns are detected, automated warning messages are issued to the player through their account interface and e-mail, encouraging reflection and use of responsible gaming tools.
  • Under defined conditions and regulatory compliance, the responsible gaming support team may proactively contact players exhibiting sustained high-risk behaviors to offer assistance, guidance, and information on self-exclusion or professional help.

This proactive approach aims to minimize harm and foster a safer gaming environment for all participants.

Updates

Any updates or changes concerning the responsible gaming policies or features at leoncanada on leon.poker will be communicated to players through the following channels:

  • E-mail notifications sent to players' registered addresses
  • Visible announcements via banner displays on the leon.poker website
  • Updates published on the responsible gaming page itself

The information provided on this page was last updated in June 2025 and remains valid and compliant through 2025, consistent with the prolongation of our gaming licenses issued by the Kahnawake Gaming Commission and Curaçao eGaming.

Contact & Feedback

For any questions, concerns, or support requests related to responsible gaming, players can reach out directly to the responsible gaming department of leoncanada via the following channel:

Additionally, players may use the Responsible Gaming contact form available within their personal account area on leon.poker to request assistance, self-control tools activation, or to provide feedback anonymously.

Note: Although no specific phone number is currently provided for responsible gaming support, all inquiries via e-mail and support forms will be addressed promptly and confidentially in accordance with regulatory standards.